Return Policy

VAPEMASTERZ.COM 30 DAY RETURN POLICY

VapeMasterz.com believes in providing high quality products, and superior customer service. Should there be anything wrong with a product that you purchased from VapeMasterz.com, please call our customer support number 909-248-9391 or email us at – cs@VapeMasterz.com first and we can walk you through the troubleshooting process to fix the issue. We know every one of our products and can help you get it working properly should there be any issues. If you are not 100% satisfied with your product within the first 30 days of purchase you can contact our customer support line or email for an RMA number.

Initial shipping charges are not included in refund. Items that qualified for free shipping that are being returned will have our standard shipping charges deducted from the refund or credit. The return shipping cost (the cost to send an item back to us) is not refundable.
International returns, please mark the item as “VENDOR RETURN” to avoid duties and customs.

NON REFUNDABLE ITEMS:

The following products cannot be refunded once opened:

E-Liquid
Atomizers that have been used or built
Building Material for Atomizers
Product that is defective due to customer damage
Items missing from the original invoice
Counterfeit Items