We provide free shipping on orders over $40.00 via USPS to all retail orders within the U.S. You have the option to choose another shipping courier upon checkout at an additional cost. We will ship orders the same day it is ordered, as long as it is placed before NOON (12 pm) PST. This shipping time does not include holidays and weekends. Please allow 24 hours for tracking information to be updated from the courier. Please allow 5 to 7 business days for your order to arrive.
- All orders placed through this website must be shipped to the shipping address provided in your invoice
- We DO NOT allow will call or pick up of items for online purchases due to security reasons
- All limited availability and/or exclusive items are limited to one per person, per household
- Multiple orders cannot be combined
- No sales or shipping to Countries, States, Provinces, Counties or Cities where items are prohibited
- No sales or shipping to minors, or to adults intending to distribute or resell items to minors
- All customers are responsible for knowing and following the laws which they reside in
Weather and other conditions can affect delivery times. Invoices are processed in the order they are received. If there were many orders placed over the weekend, then there could be a possible delay in getting your order out. FedEx and USPS do not deliver on weekends or major holidays.
Missing an Item?
If you are missing an item from your order, please contact us at 909-248-9391 or send an Email to email@example.com within three business days to inform of the missing item. We will make sure to send you the correct item once we are notified of the mistake and have reviewed the shipment.
Received the incorrect item/order?
If you received an incorrect item in your order, please contact us at 909-248-9391. Please provide a photo of the incorrect item you received and e-mail it to firstname.lastname@example.org. Once we review the proof, we will contact you and send you the correct item. If necessary, we will provide a return label with the new package or we will e-mail you a return label.
If you received another customer’s order by mistake, please contact us at 909-248-9391. We will contact the customer and provide a return label so we can send the order to the correct customer.
Please remember that once a package leaves our facility, we no longer have control of the item. However, we will try our best to assist all of our customers in locating their package if it is ever lost during transit. It is up to the customer to be aware of their laws regarding ordering e-liquid/receiving e-liquid/ and any other restrictions regarding other vapor related products. It is always the responsibility of the customer to only order what is allowed for you to receive. All batteries or devices with built-in batteries cannot be shipped domestically overnight (lithium-ion batteries cannot be shipped via air due to new laws regarding shipping restrictions of batteries) and must be shipped ground. For further information regarding restricted items, please email us at VapeMasterz.com
SIGNATURE CONFIRMATION POLICY
“SIGNATURE CONFIRMATION” upon delivery is a safety feature that we offer all of our customers for FREE. If you wish to take advantage of this feature, please note it in the message section at check-out.
If you do not note this at check-out, you are denying this feature. By denying signature confirmation, you, the customer, understand that you have waived your right to a security measure that we, VapeMasterz.com. have tried to provide you for the safety of your order. By denying signature confirmation, you agree that if your package is lost or stolen but shows delivered by USPS or FedEx to the shipping address you provided, we, VapeMasterz.com will not be held liable or responsible for your lost or stolen item(s). Should you have any questions regarding the recent update to our Shipping Policy, please feel free to email us at wegotyou@VapeMasterz.com
If an item that you selected is back-ordered in our warehouse, we will ship the rest of your order then follow up with you the next day to inform you of the partial shipment. You will always have the option of a store credit or refund for the back-ordered item. You may also choose to be informed when the item comes back in stock. If we are not able to reach you on the phone number you provided then a store credit will automatically be issued to you.
We send all orders the same day it is placed, before NOON p.m. PST, excluding weekends and holidays. If your order has not been received within 7 business days, please contact the shipping courier and open a case or ticket. If the shipping courier has informed you they have lost your package, please contact us at 909-248-9391.
Damaged Upon Arrival
If you receive an item that has been damaged upon arrival (ex: broken bottle), please send a photo to wegotyou@VapeMasterz.com, so a Customer Service Representative may review the case and contact you with a resolution. We must have visual proof of the damage before we can offer a resolution.
We are unable to cancel or make changes to any orders once it is placed by our customers. If you would like to make a change to an order you have placed please contact us at 909-248-9391 for assistance.